Refund policy

At Ryan James Jewellery, we take pride in crafting unique and custom-made jewellery to your exact specifications. Each piece is meticulously handcrafted for you, and we want you to be completely satisfied with your purchase. Our return policy ensures that you have consumer rights protection under Australian law. If you believe your custom jewellery does not meet the agreed specifications or has any major faults or defects, please contact us within 14 days of receiving it, and we will work with you to address your concerns in accordance with Australian Consumer Law. Please note that custom-made orders are not eligible for returns or exchanges due to change of mind. Your satisfaction is our priority, and we're here to assist you with any issues related to your custom-made jewellery purchase.